Case study: Apila Managed Oy
Apila Manage Oy enhances IT procurement with Nettailer
About
Apila Manage Oy is a Finnish startup specializing in a complete solution for Device Lifecycle Management services. A crucial part of the Device Lifecycle Management is a reliable and flexible device procurement system. With a strong background in the industry, the team at Apila Manage Oy sought to offer a robust and seamless experience for their customers, the MSPs who manage their end customers' device environments. However, finding the right eCommerce solution to support their vision proved to be a challenge.
After evaluating multiple options, Apila Manage Oy made the strategic decision to implement Nettailer. We spoke with Joonas Mielikäinen, Chief Product Officer at Apila Manage Oy, about their experience in choosing Nettailer over competitors and how the platform has enabled their business operations and service development.
Finding the Right eCommerce Solution
As a growing company, Apila Manage Oy needed a solution that could support their expansion while maintaining efficiency. Initially, they explored alternative platforms but found them lacking in crucial areas.
"In my previous experience, I have used other options on the market. None of them were robust or professional enough. They lacked the ability to integrate and scale," says Joonas.
The need for automation was clear from the start. Device procurement is a crucial part of any company's Device Lifecycle Management. MSPs need to be able to integrate procurement into the device lifecycle management of their customers’ devices. "Asset Management starts from the order process and you want to be able to automatically verify that the ordered devices end up into production as well. Warranty registration verifications, delivery confirmations to leasing companies and handling of BIDs with changing product lines are other examples where Apila automation helps. With the combination of Nettailer and Apila DLM the MSPs get 360 degrees view and visibility to all devices of their customers.” By automating and integrating endpoint management, ITSM, leasing and asset data with Nettailer procurement the Apila DLM enables the MSPs to scale and grow profitably."
Why Nettailer?
After an in-depth evaluation, Nettailer stood out as the ideal choice. Its advanced capabilities, including seamless distributor integration and customizable features, aligned perfectly with Apila Manage Oy’s needs.
”Nettailer was the only platform that could provide the level of automation we required. The ability to integrate with all relevant north European distributors without a hassle was a game-changer for us,” says Joonas.
”Customer support and direct onboarding contact has helped a lot. Working with Netset feels like a real partnership. They are always there if we need support.”
Beyond technical functionalities, Nettailer’s reliability and flexibility were crucial in the decision-making process. "We wanted a solution that could grow with us, and Nettailer delivered."
Efficiency and Automation with Nettailer
Since implementing Nettailer, Apila Manage Oy has experienced significant improvements in efficiency, accuracy, and customer satisfaction. The transition to Nettailer has brought:
- Seamless distributor integration – reducing manual order handling and increasing accuracy.
- Enhanced customer experience – offering a user-friendly interface with tailored solutions.
- Operational efficiency with integrations to other business systems – automating processes that previously required manual input in various tools in silos.
- Scalability – ensuring that the platform can support future business growth.
"The admin side is more intuitive than competitor solutions. Nettailer is robust and everything works!" Joonas adds.
A Trusted IT Partner to Rely On
For Apila Manage Oy, choosing Nettailer was more than just selecting an eCommerce solution—it was a strategic decision to also choose a reliable partner in Netset.
"The onboarding form was really helpful—I used it to create a checklist for myself. During training, I got great support. Any questions I had were quickly clarified, and I was even challenged to rethink how we work. This type of partnership I really value," Joonas shares.
The high-quality support provided by the Nettailer team has been crucial. "The support from Netset has been great. I got all we needed and was very happy with it."
"We wouldn’t hesitate to recommend the team at Netset and Nettailer as a solution. I would rate Nettailer an 8 or 9 out of 10 — it is the best option on the market by far. " Joonas concludes.
